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Terms & Conditions

Wild Things Mobile Grooming
Service Agreement & Terms and Conditions

This Service Agreement ("Agreement") is entered into by and between Wild Things Mobile Grooming ("Groomer," "We," or "Us") and the pet owner ("Client," "You," or "Owner").

By scheduling or accepting services from Wild Things Mobile Grooming, you agree to the following terms and conditions:

1. Services Provided

Wild Things Mobile Grooming provides mobile grooming services at the Client's location. Services may include, but are not limited to: bathing, brushing, nail trimming, haircuts, deshedding, ear cleaning, and other pet grooming services as discussed and agreed upon at the time of booking.

2. Appointment & Cancellation Policy

  • Appointments are scheduled based on availability and confirmed at the time of booking.

  • A minimum of 24 hours’ notice is required for cancellations or rescheduling. Late cancellations may be subject to a $20 cancellation fee.

  • If we arrive at the agreed location and are unable to complete the service due to the pet's absence, unavailability of the owner, or lack of access, a $40 trip fee will apply.

3. Pet Health & Behavior Disclosure

  • The Client certifies that their pet is healthy and current on vaccinations, including rabies, unless otherwise approved by a veterinarian.

  • It is the Client’s responsibility to inform Wild Things Mobile Grooming of any medical conditions, injuries, or behavioral issues (such as fear, biting, or aggression) prior to grooming.

  • We reserve the right to refuse or discontinue grooming if a pet poses a risk to itself or the groomer. A handling or behavior fee of $20+ may apply in such cases.

4. Grooming Risks & Release of Liability

  • Grooming may expose pre-existing medical conditions, and certain services carry inherent risks (e.g., skin irritation, minor nicks, allergic reactions).

  • While every effort is made to ensure the safety and well-being of your pet, the Client agrees that Wild Things Mobile Grooming is not liable for any injuries, conditions, or health issues arising from services provided, except in cases of proven negligence.

  • In case of a medical emergency, we will attempt to contact the Client. If unreachable, we are authorized to seek veterinary care at the Client’s expense.

5. Matted Coats & Special Circumstances

  • Pets with severe matting may require a shave-down for their health and comfort. The Client understands the increased risk of skin irritation or injury in such cases.

  • Wild Things Mobile Grooming will not be held liable for any aftereffects from removing mats, including but not limited to skin redness, itchiness, or cuts.

  • An additional dematting fee of $20+ may be charged depending on the severity.

6. Payment Terms

  • Payment is due at the time services are rendered. We accept cash, credit/debit cards, and [list any mobile payment options you accept, e.g., Venmo, Zelle, etc.].

  • Returned payments or declined cards may incur a $25 fee.

  • Tips are optional and greatly appreciated.

7. Photo & Marketing Release

  • We may take photos of your pet before, during, or after grooming. These photos may be used for business purposes, including social media and marketing.

  • If you prefer that we do not use your pet’s images, please notify us in writing prior to your appointment.

8. Client Responsibility & Indemnification

  • The Client agrees to hold harmless Wild Things Mobile Grooming and its employees from any claims, damages, or injuries related to the pet or the grooming process, except in cases of gross negligence.

  • The Client is responsible for securing the pet prior to and during the grooming appointment (e.g., leash or crate when transferring to and from the mobile unit).

9. Weather & Safety

  • In the event of severe weather, mechanical issues, or other unforeseen circumstances, Wild Things Mobile Grooming reserves the right to reschedule appointments.

10. Governing Law

This Agreement shall be governed by the laws of the state of [Your State].

11. Entire Agreement

This document reflects the entire agreement between Wild Things Mobile Grooming and the Client. No other verbal or written agreements shall supersede this document unless agreed upon by both parties in writing.

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